IVR Consent Language
The following language is played to callers via RevSpan's interactive voice response (IVR) system:
Thanks for calling [Business Name]. If your call goes unanswered, [Business Name], using RevSpan, can send customer-service text messages to the mobile number you're calling from regarding your service request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Press 1 to agree to receive these text messages.
How Consent Is Recorded
The caller must press 1 to provide affirmative SMS consent. If the caller does not press 1, SMS consent is not recorded and the automated missed-call SMS is not sent.